Holderbaum256
PR Addict
Have a question for everyone here. I'll try to keep it short. I recently had my suspension freshened up. Got it all back installed on the bike. After the first 2 rides the forks started leaking. Took it back to the builder and they put better seals in with a double lip. When I went to pick them up the second time I spoke with one of the employees. He informed me that they replaced the seals with a better one. He also told me that they may leak again because the DCL coating was starting to wear. So I took them home and installed them. Bled the air and put the bike away without riding it.
About a week later I got the bike out to get it ready to go riding that weekend and I noticed the forks were leaking. It was Sunday so emailed the builder and asked him to call me. He called that following Tuesday I believe. I explained to him what was going on. He told me it was the coating and that I need to have them re chromed or buy good used ones. I asked why I wasn't informed about this problem when I originally brought them my suspension. He said because they usually don't have this problem. I asked why they didn't call me and let me make the decision. I told him if they were needing replaced I would of done it when they were brought to him the first time because I like to fix everything right the first time.
We ended the phone call with him saying he would see what he could do but they already replaced the seals with no cost to me.
So where I'm at now... No phone call back with leaking forks. Not sure what to. I spent over $500 on this suspension to be freshened up and still have the same problem that I originally brought the suspension to this builder for. I believe that they should make it right. What is everyone's opinion?
Any help would be appreciated.
About a week later I got the bike out to get it ready to go riding that weekend and I noticed the forks were leaking. It was Sunday so emailed the builder and asked him to call me. He called that following Tuesday I believe. I explained to him what was going on. He told me it was the coating and that I need to have them re chromed or buy good used ones. I asked why I wasn't informed about this problem when I originally brought them my suspension. He said because they usually don't have this problem. I asked why they didn't call me and let me make the decision. I told him if they were needing replaced I would of done it when they were brought to him the first time because I like to fix everything right the first time.
We ended the phone call with him saying he would see what he could do but they already replaced the seals with no cost to me.
So where I'm at now... No phone call back with leaking forks. Not sure what to. I spent over $500 on this suspension to be freshened up and still have the same problem that I originally brought the suspension to this builder for. I believe that they should make it right. What is everyone's opinion?
Any help would be appreciated.